How can we help?
Get the support you need to make the most of Thumlio.
Email support
We typically respond within 24 hours.
Documentation
Guides, tutorials, and the full API reference.
FAQ
Answers to the questions creators ask most.
Community
Connect with other creators using Thumlio.
Quick answers
Common questions at a glance. For more, see our full FAQ.
How do I get started?
Click "Get started" on the homepage, sign up with your email, and you'll receive starter credits so you can create thumbnails immediately.
What are credits?
Credits are used to generate thumbnails and run AI features. Each operation has a specific cost. Purchase top-up packs from your account page or upgrade your plan for monthly refills.
Can I download my thumbnails?
Yes — export in PNG, JPEG, or WebP at resolutions up to 4K. Animated thumbnails can be exported as GIF.
How do I upgrade my account?
Visit the Pricing page to compare plans, or upgrade directly from your account dashboard.
Need enterprise support?
For business inquiries, custom plans, or dedicated account management, reach out to our sales team.